Shipping and Returns Policy

Overview

Shipping & Delivery Information

*Free shipping in Greece for orders over 50€ up to 2kg and in EU for orders over 100€.

All orders are processed within 3-5 business days

Delivery costs:

Greece:

Standard: 3,00-4,50 €

International:

Europe (excl. the UK): 9,00€

Rest of the world: 28,50€

Customs legislation is different for each country. If you reside outside of the European Union, please be informed for the relevant laws and fees that apply in your country for shipments coming from the EU. Amber Drops is not oblidged to pay for the custom fees of your order or refund your order because you are not willing to pay custom fees.

Refunds

Due to hygiene reasons, we cannot accept returns on orders of soap/ shampoo bars & skincare, but please contact us at hello@amber-drops.com should you have any question or issue with your order and we will gladly discuss a possible solution.

Candles can be returned within 10 working days post reception with plain post delivery. The sender is due to the shipping cost. Proof of shipment should be send via e-mail at hello@amber-drops.com for the refund procedure to take place.

For faulty items upon delivery, please check the Product Terms & Conditions page on our website.

If we have agreed to a refund and you haven’t received it after 5 working days, first check your bank account again. Then contact your bank or debit/credit card company, it may take some time before your refund is officially posted. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at hello@amber-drops.com.